退款政策

Our policy

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the TUNU and designer tags attached to them (if applicable). This also includes all packaging, accessories and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way, or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

For example, we may make a reduction in the following circumstances:

• the product(s) have been used, worn, damaged or washed;

• the designer and TUNU tag are not attached to the product(s) or have not been returned. Please note that the TUNU and designer tags constitute an integral part of each product; and/or

• you have not returned any packaging which is considered an integral part of a product (such as a dust bag).

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.

Bags and accessories

All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please handle light-coloured bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-coloured bags.

Shoes

Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.

Grooming, fragrance and candles

Grooming products should be returned unused, unopened and in their original packaging. Please note, both candles and fragrance are final sale and cannot be returned due to transport restrictions.

Underwear and swimwear

Please try these on over your underwear.

Fine Jewellery

These exquisite pieces must be returned to us unworn with the presentation box, protective packaging and any TUNU/designer cards or tags included.

Luxury watches

Luxury watches must be returned to us unworn with the plastic protective cover on the face and in its original packaging including the warranty, presentation box and any outer packaging. You must also ensure that it has not been wound up to the correct time. Watch bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package.

Limited edition products and books

As these items are highly collectable, please only remove the protective cover and packaging once you are certain that you wish to keep them.

Technology

Technology products should be returned in the original packaging.

Final Sale

Products marked as "Final Sale" cannot be returned or exchanged.  

Late returns

Your item(s) should be sent back to us within 15 days of receiving your order. Returns outside this timeframe may be accepted at the discretion of TUNU and may only be refunded as a store credit.

Colours

We have made every effort to display the colours of our products that appear on TUNU as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.